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Client Insights Leader

This exciting in-house insights opportunity has broad reach. Lead a dedicated team, work on meaningful projects that directly drive corporate strategy and benefit from best-practise resources – pivot your career beyond traditional insights pathways.

  
About our client
Our client is a professional services firm with global reach and has deep expertise in audit and assurance, tax and advisory. It is a professional firm providing a full range of services to organisations across a wide range of industries, governments and not-for-profit sectors. It operates in 144 countries and territories, with more than 236,000 partners and employees working in its member firms around the world.

Our client works with renowned companies to help them solve complex challenges, steer change, disrupt sectors and grow. In addition, it contributes in voluntary and honorary capacities to assist the well-being of the communities in which we live and operate.

  
The role
As a Client Insights Leader, you will be responsible for managing a firm-wide internal client insights function within a world-renowned management consultancy. This role requires you to lead existing and emerging clients, plan and guide qualitative and quantitative research and data analysis and share insights.
  
Moreover, you will also be responsible for understanding and analysing market trends to enable evidence-based improvements and drive strategic business decisions. In addition, it requires you to drive the Voice of Customer program nationally and support the achievement of firm CX & Brand strategies and related employee engagements. You will direct client advocacy and improve professional services/B2B client retention.

  
What you’ll do

  • Lead the existing Client Insights Programs and lead improvements to drive improved client outcomes, improve loyalty, drive advocacy and increase touch points. This will include face-to-face interviews, win/loss programs and online surveys
  • Collate, synthesise and analyse client and market insights to support leadership in making strategic data-driven decisions. Provide the business with detailed analysis and insights to assist commercial decision making
  • Regularly report on insights and key metrics as well as undertake analysis for senior stakeholders across the business
  • Leverage all available primary and secondary resources – internal data, access to stakeholders, syndicated data and custom research.
  • Manage, train and inspire your team to drive business outcomes across the end-to-end client journey.

  

Knowledge and experience

  • Familiarity in running complex research projects that require data inputs from multiple sources.
  • Experience leveraging survey tools (i.e. Qualtrics) and analytics tools, e.g. PowerBI.
  • Exceptional analytical and interpretive skills.
  • Proven ability to convert customer insights and market research into actionable customer outcomes.
  • Capability to work independently, under pressure and on tight deadlines.
  • Ability to give attention to details.
  • Strong verbal and written communication skills.
  • Strong leadership and management qualities.  

  

What we offer

  • Inclusive, collaborative and supportive team culture.
  • Flexible work status.
  • Opportunity to be part of a world-class consultancy firm.
  • Opportunity to work and develop a network with consultancy experts globally.

  

Please note that you must have permanent residency/citizenship for Australia to be considered for this role.

  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.

  
Only shortlisted candidates will be contacted.

  
We look forward to hearing from you.

Senior Research Executive

Are you looking to change the world of market research, drive impact and know that your work positively impacts both the clients and communities? Our client, a leading market research and communication agency working primarily on stakeholder studies is looking for a curious, self-motivated and collaborative team player to join their Melbourne office.

As Australia’s leading full-service strategic communication firm, our client knows the environment and assists in the development of a communications and engagement strategy that addresses the core issues challenging their clients. With six offices around the country and a global network, they provide their clients with a level of trust, experience, collaboration and support that few others can match.

To strengthen their market research department, our client is looking for a talented individual to fill the position of Market Research Executive. This role will support the day-to-day management of qualitative & quantitative projects from proposal to final presentation and will be responsible for contributing project costs and time schedules into the project budget.

What you’ll do as a Senior Research Executive:

  • Be involved in multiple departments of market research and communications – collaborate from data generations to ensure successful project launch and lifecycle management.
  • Be empowered in your role – use the space you are given and be responsible for shaping the narrative for findings with oversight from the project team.
  • Encourage your curiosity in creating questionnaires and observing focus groups
  • Contribute to analysis, reporting and presentation development with support from the project team
  • Ability to search and recognize potential clients and provide ideas for innovation and concept development.

You’ll have

  • A Bachelors or Master’s degree with at least 1 to 2 years’ research experience
  • Ability to manage projects through to completion
  • Must be able to work in a team, with the supervision of a Senior Researcher or Project Manager
  • Commitment and dedication to get the job done
  • Strong communication skills
  • Must be proactive and take initiative to learn more about market research and existing clients’ businesses 
  • Excellent time management skills
  • Proficiency in MS Word, MS Excel and MS PowerPoint

  
What’s in it for you
As a leading global company, our client offers competitive salary & benefits, exceptional working environment, ongoing support, and development possibilities to employees. It is envisaged that the role with require one day in the office per week.

Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Associate Director of Qualitative Research

Are you ready to undertake new approaches and develop innovative ways to create effective solutions in the market research industry?

  
About our client
  
Our client is one of Australia’s most experienced organisations in social and market research, community and stakeholder engagement, and strategic communications. They have been providing their services for more than 20 years and have guided their clients through some of the most complex, challenging and highly scrutinised events and projects in Australia. They assist their clients in market research and in building communication and engagement strategies that go right to the heart of their businesses.
  
They offer their services in a range of sectors such as government, media, finance, health, communication, consumers, energy and others. They have expertise in almost every sector.  
  
  
The role
  
As an Associate Director, you will be in charge of supervising, implementing and executing the company’s projects. You will collaborate with a team of eager and self-motivated social and market researchers to find unique and cutting-edge solutions to the clients’ business problems and challenges. You will help them improve their current methods and make data-driven recommendations to help them accomplish their goals and objectives. Moreover, you will closely coordinate with all the internal and external stakeholders to ensure the timely completion of the projects.  
  
  
What you’ll do
  

  • Take a proactive approach to identify client issues impacting their business
  • Use a fresh-thinking approach to create behavioural change based solutions
  • Work closely with the communication specialists in media relations and other departments
  • Direct and oversee the company’s research policies, objectives and initiatives
  • Brainstorm with a client to determine project needs, objectives and desired outcomes of each research initiative
  • Formulate a plan and present it to senior management or the client
  • Remain fully informed on market trends, other parties research and implement best practices
  • Design specific research methods such as questionnaires
  • Manage existing client accounts and continue to market existing and new research services

  
  
Knowledge and experience
  

  • Tertiary qualification in a related field
  • A minimum of 6 years of social research or market research experience
  • Excellent team player
  • Ability to give attention to detail
  • Exceptional organisational and management skills
  • Strong client engagement and presentation skills
  • Well-honed qualitative research skills
  • Experience in social and public policy research
  • Strong analytical and critical thinking

  
  
What we offer
  

  • Extensive training program
  • Participation in international conferences
  • Study breaks
  • Wide variety of highly engaging work

  
  
Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Research Director

Tired of the traditional market research setup and techniques? Want to be part of an innovative team committed to transforming the market research industry using the latest technology and techniques? You have found the right partner.

  
About our client
Our client is a video-based qualitative and quantitative insight platform developed by veterans of the research and SaaS worlds. They use an innovative method to analyse the consumer’s video to do market research to understand consumers’ behaviours, preferences, and requirements. Such analysis helps companies design their products and develop marketing strategies. It is a very novel and recent idea to transform market research.

They are a fast-growing revolutionary company with a small team of self-motivated and highly enthusiastic professionals committed to bringing a revolution in the market research industry.

The role
As a Research Director, you will be responsible for the management and execution of day-to-day affairs of the company’s qualitative and quantitative research projects. You will ensure that all the deadlines are met and the research projects are completed in accordance with the requirements of the client. Additionally, you will act as a representative of the company with the client to understand their working nature and goals and implement them in the research project to assist them in achieving their aims and objectives.

  
What you’ll do

  • Supervise, manage and advise on day-to-day research activities
  • Collect and analyse consumer insights on video at a scale
  • Use video analysis to make reports, proposals and recommendations to the clients to improve current strategies and find new growth opportunities

  
Knowledge and experience

  • A minimum of 6 years of experience in the social or market research industry
  • Thorough understanding of quantitative research tools and techniques
  • Thorough understanding of data collection, cleaning, sampling, pre-processing and analysis techniques for video-based analysis
  • Adept at using the latest video-analysis tools
  • Outstanding project management skills
  • Ability to focus attention on details
  • Curious by nature and self-learner
  • Ability to work on a tighter schedule and meet deadlines
  • Comfortable working with the latest video analysis tools

 
  
What we offer

  • Completely new paradigm of market research
  • Opportunity to be part of a revolution in the market research industry
  • Attractive working conditions
  • Perfect work-life balance
  • Flexible working hours

  
Please note that you must have permanent residency/citizenship for Australia to be considered for this role.

  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.

  
Only shortlisted candidates will be contacted. 

  
We look forward to hearing from you.

Project Manager (Quant)

Do you want to use your knowledge and skills to benefit society? Do you want to make a difference to people’s lives? If so, then this is the perfect opportunity for you.

  
About our client
Our client is a leading social research organisation in Australia, assisting organisations, companies and governments better understand the people of Australia through quality social research. They provide the Australian social research community with access to world-class research and evaluation services, including research design, survey management, statistical consulting, qualitative research, data science applications, and analysis and reporting.
  
They have many highly qualified professionals, including researchers, statisticians, analysts and data scientists, who are dedicated to making a difference in the lives of people through quality social research.
  
  
The role
As a Project Manager, you will be in charge of all project management activities in the quantitative department. You will design, implement, execute, monitor and evaluate all quantitative research projects in the company using your skill, knowledge and experience. Further to that, you will act as a liaison between the company and the client to ensure that projects are completed according to specifications and that any issues that may arise are resolved. Furthermore, you will work closely with senior members of the research team to ensure that day-to-day operations run smoothly.

  
What you’ll do

  • Assist in designing research methods, developing research questions, choosing research techniques, preparing questionnaires, collecting data, making analyses and preparing reports and proposals
  • Plan, coordinate and execute assigned research projects
  • Supervise team members on a daily basis to complete research projects within deadlines
  • Act as an initial contact point for project queries and issues
  • Update budgets and invoicing schedules, and monitor project costs versus budget
  • Identify areas of improvement and develop new methodologies to meet milestones
  • Make reports, presentations, recommendations, proposals and present them to higher management and clients
  • Coordinate with the clients and keep them updated about the project progress and milestones
  • Ensure that research deliverables meet quality standards and business requirements

  
Knowledge and experience

  • A minimum of 1-3 years of experience in the social or market research industry
  • Undergraduate qualifications in a relevant discipline (e.g. social sciences, psychology, sociology, public health)
  • Outstanding project management and communication skills
  • Adept at using SPSS, MS Word, Excel, PowerPoint and other relevant software packages
  • Ability to work under pressure and to tight timelines
  • Strong understanding of sampling/sample design, questionnaire design, weighting, statistical analysis and reporting
  • Good team player

  
  
What we offer

  • Global work cutlure and dynamic environment
  • Friendly and supportive work environment
  • Opportunity to develop your skills amongst a passionate team of professionals
  • Long list of employee benefits and perks

  
Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Research Director (Quant)

Do you want to put your research and management skills to work in a reputable firm where you can help enhance business models and increase profits?

About our client

Our client is a major market research agency in Australia, offering research and analytics services to small and large enterprises in a variety of industries, including tourism, education, retail, automobiles, scholarships, transportation, fashion, finance and many more. They create highly efficient and practical procedures with the help of cutting-edge technology and tools that support businesses in succeeding in terms of revenue and achieving goals.

Most importantly, they are an employee-centric company that creates a supportive and enjoyable working environment for their employees. The incentive system, level of comfort, and professionalism are all the same, regardless of title or set of talents.

The role

You will demonstrate your capabilities and insights as a Research Director by contributing to proposal formulation and data analysis, as well as reporting and directing the research team. You will create procedures that not only encourage continuous workflow but also result in positive consequences for the clients’ product. 

This is a senior-level role and you will be in charge of a team of highly competent researchers and financial experts. You are expected to be a team player and play a major role in providing input, direction, networking, and encouraging a collaborative, high-performing culture of continuous improvement for the organisation and its clients. 

  
What you’ll do

  • Manage and supervise a team of researchers and financial professionals
  • Come up with creative and effective proposals, research, data analysis, insight generating and report writing concepts
  • Analyse consumer data and competitors’ plans and offer them with the most effective solutions
  • Stay side by side with the qualitative activities, facilitate and collaborate
  • Take regular input from your clients and discuss the areas that need to be improved
  • Specific analytical and research tools, methodologies and strategies are recommended for implementation
  • Examine surveys and provide suggestions for modifications and improvements
  • Able to complete additional jobs and tasks as needed

Knowledge and experience

  • A minimum of ten years’ experience in quantitative research
  • Strong analytical abilities are necessary.
  • At least a bachelor’s degree in the appropriate discipline is required.
  • Experience in commercial market/social study research
  • To command the team, you’ll need strong management and leadership abilities.
  • Have the ability to manage suppliers
  • Have a good expertise in project management for business growth

  
  
What we offer

  • Working on a variety of projects and products
  • Flexible time schedules
  • There are options for both on-site and remote work from home.
  • Social gatherings, extracurricular activities and a great work-life balance
  • A robust culture that values industrious and devoted employees

  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Technical Analyst/Junior Developer

Are you interested in working on the whole cycle of software and algorithm development while conducting research and developing software? Are you confident in dealing with complex data sets across all methodologies and sources? If this all-encompassing opportunity excites you, then you are perfect for this role.

Our client is a leading consultancy of Customer Experience experts, working with clients to measure what matters to their customers and drive real business change. They gather and analyse real-time customer data to gain insights and recommend actionable measures to the client. They believe that each client and their consumers are unique, so they employ tailored approaches to better understand each client’s customers’ preferences and assist them in boosting revenue. They help clients comprehend data so that they may make well-informed strategic decisions. 

With a dedicated team of customer experience specialists, technological experts and visionary researchers who are well-qualified, eager and self-motivated, our client keep their stakeholder’s best interests at the core of their operations and strive to exceed their expectations at all times. Our client combines research and technological expertise to create best-in-class, bespoke CX and Voice of the Customer programmes that help businesses in a variety of industries boost their productivity and profitability.
  
The role
Additionally, you will collaborate directly with clients as well as other internal and external stakeholders to design unique solutions for them. You will listen to the difficulties of your customers and use the resources at your disposal to remedy them.
  
This role requires you to engage with stakeholders to scope out feasibility, advise on best practices and formalize specifications. In a nutshell, this is a dynamic role that gives you immense learning opportunities.
  
What you’ll do

  • Assist in the development and delivery of the team’s projects
  • Develop and implement automation processes
  • API development
  • Survey programming
  • Data manipulation and visualization
  • Testing, development, deployment and maintenance of solutions
  • Liaising between the company, client and other stakeholders

  
Knowledge and Experience

  • Tertiary qualification in a technical discipline
  • Adept in programming languages such as Python, VBA, JavaScript
  • Sound understanding of web and dashboard designing
  • Good knowledge of charting libraries such as Highcharts
  • Excellent leadership and communication skills
  • Ability to give attention to details
  • Genuine interest in technology and the developments in this space across the market
  • Creative and open-minded

  
What’s in it for you?

  • Competitive compensation package including excellent benefits
  • Opportunity to work with a highly passionate and dedicated team
  • Chance of immense personal development and learning opportunities
  • Hands-on experience on real-time projects
  • Personal growth and learning opportunities

Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfill the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Research Consultant

Are you interested in using your social research skills and experience to assist businesses in making better decisions?
  
  
About our client
  
Our client is one of Australia’s leading market research consultancy firms, assisting clients in making informed decisions for many years. They use the latest analytical tools and strategies to extract insights from a large set of complex consumer datasets. Using this data, they identify consumer behaviour, preferences and requirements and provide suggestions to improve products, services and strategies that help clients boost their business. They employ a range of innovative research techniques—customised for each client—to optimise the quality of insights, shape solutions and deliver significant value for the client’s research investment.
  
  
The role
  
You will supervise and execute quantitative research work as a quantitative research consultant, ensuring that the project is completed on time while adhering to the highest industry standards and international norms. In addition, you will be working with both government and commercial clients in this position.
  
The successful candidate will be supported by a highly skilled leadership team and will collaborate with junior researchers to assist with administrative functions.
  
  
What you’ll do
  

  • Supervise, manage and advise on day-to-day research activities
  • Contribute to proposal writing, research design, data analysis, insight generation and report writing
  • Analyse consumers’ data and present the findings to the higher management and the clients
  • Facilitate and work across qualitative research at times
  • Take specific responsibility for initiatives and functions
  • Support junior members of the team and share their knowledge via one-on-one counselling
  • Be responsible for upward communication of success and areas of improvement
  • Recommend the use of a particular analytical method for a given qualitative study
  • Review interview questionnaires and suggest changes and improvements
  • Perform other advisory tasks as assigned

  
  
Knowledge and experience
  

  • A degree in a relevant field
  • Solid analytical skills particularly using Q
  • Comfortable in interacting with the client on a daily basis
  • Proven commercial market/social research experience
  • Strong project management and leadership skills
  • Able to troubleshoot and draw the best out of suppliers
  • Able to work on a tighter schedule and meet deadlines
  • Adept at data visualisation and analytical tools

  
  
What we offer
  

  • Café catch-ups and celebrations of individual and corporate success
  • No timesheets
  • Access to ongoing upskills
  • Social events and perfect work-life balance
  • Close client contact

  
  
Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
  
Only shortlisted candidates will be contacted.
  
  
We look forward to hearing from you.

Data Analyst

Are you a hands-on Data Analyst and interested in working with complex data sets to extract actionable insights?   

  
About our client
  
Our client is a market research consultancy firm that blurs the line between data, human behaviours and how clients need to react to customers in both B2B and B2C arrangements. They have more than 20 years of experience in using data to understand consumer behaviour, attitudes, preferences and requirements to assist businesses to customise their products and services.
They have a team of highly professional data scientists, data analysts, market researchers, marketing consultants, research strategists, economists and communications experts committed to transforming clients’ businesses with the aid of data-backed recommendations. 
  
  
The role
  
As a data analyst, you will work with a team of self-motivated and enthusiastic market researchers to analyse data to assist global brands in customising their products and developing targeted marketing and communication strategies. Moreover, you will provide reports and presentations to assist clients in making informed decisions to boost their business. Furthermore, you will also work with the clients to identify gaps in their strategies and provide data-driven solutions to fix them. 
  
  
What you’ll do
  

  • Work with client lists, questionnaire design, programming, data analysis, data visualisation and reporting
  • Collect, clean, pre-process, analyse and interpret data and draw actionable insights
  • Prepare reports, proposals and presentations
  • Provide technical expertise in data storage structures, data mining and data cleansing
  • Analyse the data and show the outcomes in the form of charts, graphs and other data visualisation forms
  • Support project management and data integration
  • Develop and maintain databases, data systems – reorganise data in a readable format
  • Use automated tools to extract data from primary and secondary sources
  • Prepare reports for the management stating trends, patterns, and predictions using relevant data

  
  
Knowledge and experience
  

  • A minimum of 3 years of experience in the social or market research industry
  • A degree in the relevant field such as Data Science, Statistics, Economics, Computer Science, Mathematics, or other
  • Outstanding analytical and critical abilities
  • Sound knowledge of Q and DisplayR
  • Adept at data analysis and data visualisation tools
  • Strong and effective communication skills
  • Excellent project management skills

  
  
What we offer
  

  • Opportunity to work on a variety of interesting real-world projects
  • Access to ongoing upskilling
  • Personalised professional development
  • Great location, with ongoing work from home options

  
  
Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.

Director of Quant

Committed to inspiring change and operating differently, our client is revolutionising the social research space. Deep partnerships mean that most pitches are non-competitive, our client is finding themselves in the enviable position of turning away work, and selecting only the most interesting and influential projects to work on. Furthermore, they cultivate social change and impact the mind and mood of all Australians.
  

Our client
Our client works across health, education, government, commercial, and environmental sectors. They are aimed at assisting governments, organisations, enterprises, non-governmental organisations (NGOs), policymakers and institutions in making data-driven, informed strategic decisions.
  
They have multi-disciplinary teams of researchers, analysts, statisticians, data scientists and strategists dedicated to providing accurate and excellent services to exceed clients’ expectations. They are experts in the provision of evidence-based insights to drive behavioural change, identifying levers for change and working with the government to integrate these into communication and engagement strategies. They are well-known for providing quality insights to solve complex problems.
  
They are committed to diversity and inclusion, welcome applicants from all sections of society and do not discriminate on the basis of age, race, religion, gender or any other individual characteristics.
  
  
The Role
As a Research Director, you will be in charge of managing and carrying out all quantitative research projects. You will also serve as a point of contact for clients, improving outcomes and keeping them updated on the development. You will also be in charge of supervising team members, monitoring data collecting and analysis procedures, creating insights and formulating a sound plan of action.

  
What you’ll do

  • Oversee all quantitative research process & projects
  • Advise on research strategies and approaches
  • Recruit and supervise researchers as well as commission and oversee policy work and identify potential collaborators and look for new opportunities
  • Analyse quantitative data using robust methods – interpret, describe and publish findings
  • Produce high-quality reports, proposals, papers, presentations and articles of a publishable standard based on the analysis of data and literature with a clear and engaging writing style
  • Manage external relationships with clients and other stakeholders
  • Ability to multitask, meet deadlines, persevere and solve problems as they arise
  • Coordinate and cooperate with other members of the team as required

  

Knowledge and experience

  • University degree in a relevant field such as sociology, anthropology, public policy, market research or other
  • 10+ years of experience in quantitative research in the relevant settings
  • Strong planning, coordination and project management skills
  • Exceptional oral and written communication skills
  • Curious and with a growth mindset
  • Creative and passionate about the power of research
  • Ability to work independently

  

What we offer

  • Diverse and multi-disciplinary team
  • Inclusive working culture
  • Immense career growth opportunities
  • Opportunity to socialise with industry leaders
  • Regular company team building and social events

  

Please note that you must have permanent residency/citizenship for Australia to be considered for this role.
  
If you are interested in applying for this position, please send a copy of your CV to jobs@aptituderecruitment.com.au, highlighting your competencies that fulfil the selection criteria.
  
Only shortlisted candidates will be contacted.
  
We look forward to hearing from you.