Client Insights Leader

Permanent / Full Time


This exciting in-house insights opportunity has broad reach. Lead a dedicated team, work on meaningful projects that directly drive corporate strategy and benefit from best-practise resources – pivot your career beyond traditional insights pathways.

About our client
Our client is a professional services firm with global reach and has deep expertise in audit and assurance, tax and advisory. It is a professional firm providing a full range of services to organisations across a wide range of industries, governments and not-for-profit sectors. It operates in 144 countries and territories, with more than 236,000 partners and employees working in its member firms around the world.

Our client works with renowned companies to help them solve complex challenges, steer change, disrupt sectors and grow. In addition, it contributes in voluntary and honorary capacities to assist the well-being of the communities in which we live and operate.

The role
As a Client Insights Leader, you will be responsible for managing a firm-wide internal client insights function within a world-renowned management consultancy. This role requires you to lead existing and emerging clients, plan and guide qualitative and quantitative research and data analysis and share insights.
Moreover, you will also be responsible for understanding and analysing market trends to enable evidence-based improvements and drive strategic business decisions. In addition, it requires you to drive the Voice of Customer program nationally and support the achievement of firm CX & Brand strategies and related employee engagements. You will direct client advocacy and improve professional services/B2B client retention.

What you’ll do

  • Lead the existing Client Insights Programs and lead improvements to drive improved client outcomes, improve loyalty, drive advocacy and increase touch points. This will include face-to-face interviews, win/loss programs and online surveys
  • Collate, synthesise and analyse client and market insights to support leadership in making strategic data-driven decisions. Provide the business with detailed analysis and insights to assist commercial decision making
  • Regularly report on insights and key metrics as well as undertake analysis for senior stakeholders across the business
  • Leverage all available primary and secondary resources – internal data, access to stakeholders, syndicated data and custom research.
  • Manage, train and inspire your team to drive business outcomes across the end-to-end client journey.


Knowledge and experience

  • Familiarity in running complex research projects that require data inputs from multiple sources.
  • Experience leveraging survey tools (i.e. Qualtrics) and analytics tools, e.g. PowerBI.
  • Exceptional analytical and interpretive skills.
  • Proven ability to convert customer insights and market research into actionable customer outcomes.
  • Capability to work independently, under pressure and on tight deadlines.
  • Ability to give attention to details.
  • Strong verbal and written communication skills.
  • Strong leadership and management qualities.  


What we offer

  • Inclusive, collaborative and supportive team culture.
  • Flexible work status.
  • Opportunity to be part of a world-class consultancy firm.
  • Opportunity to work and develop a network with consultancy experts globally.


Please note that you must have permanent residency/citizenship for Australia to be considered for this role.

If you are interested in applying for this position, please send a copy of your CV to, highlighting your competencies that fulfil the selection criteria.

Only shortlisted candidates will be contacted.

We look forward to hearing from you.

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