Technical Support Specialist

Permanent / Full Time
to $115K incl super


About the company
For nearly 30 years, our growing client has provided market research software serving clients in over 30 countries. The Sydney office supports clients in Australia, New Zealand and into the Asia/Pacific region with software deployed both on-cloud sand on-site.

They pride themselves on providing solutions that allow their client-base to leverage the power of data & insights to solve problems and to improve governments, communities & businesses. Their innovative products and services are used to bring meaningful and tangible changes across the world.
About the role
Our client is looking for an experienced Technical Support Specialist to join their high-performing Help Desk Support Team in Sydney. You will be responsible for resolving client issues of different severity levels and answering complex queries. During the process, you will document cases, provide issue resolutions and liaise with clients with the solution. Clients will come to rely on you as their key point of contact.
The culture and benefits
Our client is an international, entrepreneurial company who pride themselves on being a close-knit group that works well together, both locally and abroad. Their office is centrally located near Central Station and for the right individual, there is flexible working arrangements including the ability to work from home.
About you

  • You like puzzles and problem solving. Troubleshooting is fun.
  • You have a strong ability to multi-task and prioritize work/cases.
  • You enjoy challenges, are keen to keep learning and contributing to process improvements.
  • You work well independently but are also a great team player who will work closely with support teams across the globe.
  • You are very comfortable communicating and working with clients to help resolve problems. You remain patient and calm even in stressful moments.
  • You are well organised in your work habits and are diligent in updating and maintaining ticketing systems.

To be successful you need:

  • Qualifications in computer sciences.
  • At least 2 years’ experience in technical support for a company, with at least one year in line-of-business applications support.
  • At least 1 year of experience integrating web applications (deployment on IIS, configuring DB connectivity and inter-process communications)
  • Knowledge of Web programming: HTML, Javascript, CSS.
  • Knowledge of Database programming: Basic SQL queries and understanding of T-SQL
  • Knowledge of TCP/IP networks, including DNS configuration
  • Knowledge of VoIP technology and/or telephony systems
  • Strong communication skills in English
  • Available to occasionally work evening and weekend as part of team shift rotation.
  • Available to travel occasionally to client site in Australia and New Zealand, possibly APAC.

Having the following will be beneficial to your application for this role:

  • Knowledge of Servers, including installing and configuring IIS and/or MS SQL.
  • Previous experience with market research businesses or software.
  • Knowledge of VmWare, Terminal Server and Web Server software environments.

Please note that you must have permanent residency/citizenship for Australia to be considered for this role. Only shortlisted candidates will be contacted.
To apply, please send a copy of your CV (preferably in Word format) to
We look forward to hearing from you.

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